The Texas Department of Motor Vehicles (TxDMV) is a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries.
It is one of only a handful of state agencies that raises revenue for the state. For every $1 the agency spends, it returns more than $10 in state revenue. These funds are primarily used to build and maintain the state’s roads and bridges.
The TxDMV is overseen by a nine member, governor-appointed board that is the agency’s policy-making arm. Daily operations are overseen by the agency’s executive director.
Each year the agency registers almost 24 million vehicles; regulates vehicle dealers; credentials buses and big trucks for intrastate and interstate commerce; issues oversize and overweight permits; and awards grants to law enforcement agencies to reduce vehicle burglaries and thefts.
The agency was created by the state legislature in 2009 and became operational on Nov. 1, 2009.
The TxDMV mission is, “to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services.”
Compliance and Investigations Division
The Compliance and Investigations Division assists county tax offices with compliance and best practices in order to detect and prevent fraud, waste, and abuse and supports law enforcement with criminal investigations involving motor vehicle title and registration fraud.
Consumer Relations Division
If you have questions, they have answers in the Consumer Relations Division where you will find customer representatives eager to answer your calls and emails. The hallmark of this division's staff members is their dedication to being professional but personal as they help consumers and motor vehicle-related business owners - almost 1 million each year - find the information they need to complete their business with the agency.
Phone: (888) 368-4689
Did a moving company promise you a cheap rate and then hold your belongings hostage for more money? Did an auto dealer fail to title your vehicle for you? Did you run out to buy that new truck you saw advertised for an amazing price only to be subjected to a "bait and switch" scheme?
These situations and much, much more fall under the Enforcement Division, which regulates manufacturers, dealers, moving companies, and other motor vehicle-related businesses, including motor carriers and salvage dealers. The division also administers the state's Lemon Law, which can provide relief to consumers who can prove the new car they bought is a lemon. Each year the division reviews and investigates an average of 15,000 complaints from consumers, law enforcement and other government agencies.
General Enforcement Contacts (not for complaints)
Motor Vehicle Dealer Enforcement
Phone: (512) 465-4205
Motor Carrier Enforcement
Phone: (512) 465-4207
Lemon Law Enforcement
Phone: (888) 368-4689 or (512) 465-3000
Enforcement Administrative Staff Support
Phone: (512) 465-4204
Dealer Enforcement Training
Phone: (512) 465-3000
Finance and Administrative Services Division
The Finance and Administrative Services Division is responsible for managing the department’s financial transactions, ensuring the integrity of the accounting records and maintaining adequate internal controls to safeguard the department’s financial assets. The division also oversees centralized services, including the day-to-day resources and support for the department’s physical facilities.
Government and Strategic Communications Division
This division is about keeping you informed. It is the voice of the agency, making sure all external communication is coordinated and that the agency delivers consistent messages to the motoring public. Staff members answer questions from state legislators, and media; perform bill analyses during legislative sessions; send out press releases; oversee the agency website and other informational materials, such as brochures, flyers and newsletters; and proactively reach out to Texans with public education initiatives.
Phone: (512) 465-1484
The Human Resources (HR) division provides a full array of HR services to the agency including talent acquisition, benefit information, employee relations, classification, compensation, organization development, employee training and HR information and policy.
Veteran Liaison: (512) 465-4245
The Information Technology division is responsible for agency-wide information technology needs and overall responsibility for the maintenance and support of the agency’s major systems and technologies.
Internal Audit Division
The Internal Audit Division helps to identify and improve existing agency operations. Staff reviews policies, processes and procedures, making recommendations to agency management to ensure the efficient and effective use of resources, and to reduce the likelihood of fraud, waste and abuse. The division is an independent, objective, assurance and consulting activity and reports directly to the board.
Motor Carrier Division
The Motor Carrier Division helps the transportation industry conduct interstate and intrastate commerce. It grants commercial motor carriers, moving companies and passenger carriers the license plates, operating authority (Texas Department of Motor Vehicles Number and Unified Carrier Registration) and the oversize/overweight permits they need to move people and cargo safely and efficiently.
Phone: (800) 299-1700
Motor Vehicle Crime Prevention Authority
The Motor Vehicle Crime Prevention Authority (MVCPA) educates Texans on how to protect themselves from motor vehicle theft and awards financial grants to curtail auto theft and burglary.
Phone: (512) 465-1485
Motor Vehicle Division
The Motor Vehicle Division licenses dealers and manufacturers and other types of motor vehicle-related businesses. The licensing system helps to ensure a sound system of distributing and selling motor vehicles and regulating motor vehicle manufacturers. In Texas there are more than 2,500 licensed new (franchise) vehicle dealers and almost 15,000 used (independent) dealers.
Phone: (512) 465-4029
Fax: (512) 465-4135
Office of Administrative Hearings
The Office of Administrative Hearings provides an independent forum for hearings for consumer complaints filed under the Texas Lemon Law. Responsibilities of the Office of Administrative Hearings include conducting administrative hearings regarding Lemon Law and warranty protection complaints and issuing decisions and orders pursuant to the Texas Occupations Code.
Phone: (512) 465-5000
Fax: (512) 465-5656
Office of Civil Rights
The Office of Civil Rights is responsible for affirmative action and Title VI/Equal Employment Opportunity contract compliance.
Office of General Counsel
The Office of General Counsel represents the agency and provides legal advice to the board, executive director, and other agency divisions. The office provides advice regarding laws and regulations on topics such as motor carriers, vehicle titles and registration, human resources, open records, and open meetings. It assists with legislation, reviews contracts, and participates in all phases of rulemaking. The office also works with the Office of the Attorney General on legal matters involving the agency.
Phone: (512) 465-5665
Vehicle Titles and Registration Division
The Vehicle Titles and Registration Division is responsible for vehicle titling, registration and issuing license plates and disabled placards. It oversees 16 Regional Service Centers and provides policy and procedural support to the 254 county tax assessor-collectors, who process registration and title applications throughout Texas. The division also updates and maintains the state motor vehicle database. Currently, there are more than 22 million registered vehicles in Texas. The division collects more than $4.5 billion in registration fees, title fees, and motor vehicle sales tax, the majority of which is deposited into the State Highway Fund to build and maintain Texas’ highways, roads and bridges.
Sunset Review of the Texas Department of Motor Vehicles
The mission and performance of the Texas Department of Motor Vehicles are under review by the Legislature as required under the Texas Sunset Act. The Act provides that the Sunset Commission, composed of legislators and public members, periodically evaluate a state agency to determine if the agency is still needed and to explore ways to ensure that the agency's funds are well spent. Based on the recommendations of the Sunset Commission, the Texas Legislature ultimately decides whether an agency continues to operate into the future.
The Sunset review involves three steps. First, Sunset Commission staff will evaluate the Department of Motor Vehicles and has issued a report available on their website recommending solutions to problems found. On May 23, 2018, the Sunset Commission will meet to hear public testimony on the agency and the recommendations of the Sunset staff. Based on public input and the Sunset staff report, the Sunset Commission will adopt recommendations for the full Legislature to consider when it convenes in January 2019. Please refer to the Sunset Commission website or call the office for updated information on specific dates for these meetings.
Through the Sunset review, every Texan has the opportunity to suggest ways in which the mission and operations of the Department of Motor Vehicles can be strengthened. If you would like to share your ideas about the Department, please send an email to the address below or use the comment form on the Sunset Commission website.
Sunset Advisory Commission
P.O. Box 13066
Austin, Texas 78711
Information about the Sunset process, Sunset Commission meetings, and how to receive
Sunset Commission email updates is available at: www.sunset.texas.gov